Terms & Conditions

1. General Information

Fella Health website (our "Site") is owned and managed by Bolt Healthcare Ltd, ("we", "our", "us", "Fella Health") registered in England and Wales with company number 15149039, with its registered office situated at Unit 15 The Hub Commercial Road, Darwen, England, BB3 0FL.

These Terms & Conditions constitute a legally binding agreement. Please review them thoroughly before using our site. By accessing or using our services, you confirm your acceptance of these terms. If you disagree with any part of these terms, please refrain from using our site.

Should you require assistance or have enquiries about our site, please contact our support team via email at help@fellahealth.co.uk or telephone on +447897025580

We may periodically amend these Terms & Conditions at our discretion. Any modifications will take effect immediately upon publication. It is your responsibility to check these Terms & Conditions regularly to stay informed of any changes.

2. Related Documents

Please also consult our Privacy Policy, which governs your use of our site and explains how we process your personal data.

For purchases of medicines or other products, our Terms of Sale will apply and should be consulted separately.

3. About Fella Health

Our site is operated by Bolt Healthcare Ltd ("Fella Health," "we," "us," or "our"), a limited company registered in England and Wales company number 15149039. Our registered office is located at Unit 15 The Hub Commercial Road, Darwen, England, BB3 0FL. Our VAT registration number is GB466618264

All independent clinicians or CQC-registered healthcare providers we collaborate with are registered with the General Pharmaceutical Council in the United Kingdom and possess valid pharmacist independent prescriber qualifications. These professionals are specially trained to provide remote consultations and issue online prescriptions in line with UK professional standards.

Bolt Pharmacy, our dispensing pharmacy (referred to as "our Pharmacy"), is located at Unit 15, The Hub, Commercial Road, Darwen, Lancashire, BB3 0FL, and is registered with the

General Pharmaceutical Council (GPhC) under registration number 9012625.

Medications are dispensed only against prescriptions issued by appropriately qualified and registered prescribers, and in compliance with all relevant legal and professional guidelines, including where off-label use is involved.

4. Using Our Site

4.1. Our site is intended for residents of the United Kingdom. We make no representations that the content or services available through our site are suitable for use in other locations.

4.2. You must be 18 years of age or older to access our site and purchase any products or medications.

4.3. We may occasionally limit access to certain sections of our site

4.4. Your account details (including email address, password, and other identifying information) must be kept confidential and not shared with third parties. We reserve the right to suspend your access if we have reasonable grounds to believe you have violated these terms.

4.5. Our site is for personal use only. You agree not to use our site or its content for commercial purposes.

4.6. If you suspect unauthorised access to your account, you must promptly notify us at help@fellahealth.co.uk.

5. Creating an Account

5.1. To purchase products or medications from our site, you must first register for an account. All information provided during registration must be accurate, current, and complete. You are responsible for promptly updating any changes to your information through your account settings.

5.2. We maintain the right to decline any registration application at our discretion.

6. Healthcare Services

6.1. Where applicable, registered healthcare professionals may use the information you provide to determine your suitability for treatment.

6.2. When ordering prescription-only medicines, you will complete an online health assessment comprising questionnaires and potentially follow-up questions from the assessing qualified clinician operating independently or under a CQC-registered provider.

6.3. Your responses will be reviewed by a qualified clinician, operating independently or under a CQC-registered healthcare provider. They will determine whether remote treatment is appropriate for you, and whether the requested treatment is clinically suitable based on the information you provide.

6.4. After submitting your questionnaire, a qualified clinician operating independently or under a CQC-registered provider will aim to review your information within 24-48 hours.

Once your submission is received, the clinical review process begins immediately and cannot be cancelled. If the clinician determines that you are not suitable for treatment, you will be informed, and no charge will be applied.

Your payment card will only be charged if the clinician approves your treatment request and issues a prescription.

6.5. For non-prescription products, a medical consultation is not required. Payment will be taken at the time you place your order. For certain pharmacy medicines, a brief screening may be required to ensure safe supply in line with UK pharmacy regulations.

6.6. For prescription medicines, if a qualified clinician operating independently or under a CQC-registered healthcare provider determines that you are suitable for treatment based on their professional assessment, a prescription will be issued and sent to our Pharmacy. The Pharmacy will dispense and dispatch your medication in accordance with our Terms of Sale.

6.7. If a clinician requires additional information to complete your consultation, you will be contacted. Your order will be placed on hold until you respond.

You must respond within 5 calendar days of placing your order. If no response is received within this timeframe, your order will be automatically declined and no payment will be taken.

6.8. Professional regulations and legal requirements may restrict the quantity and frequency of products we and/or our Pharmacy can supply to you.

6.9. All medical communications between you and our independent clinicians or CQC-registered healthcare providers must occur through our secure messaging system. Our customer service email should only be used for general site enquiries.

6.10. We reserve the right to decline any order and will notify you if we cannot accept it.

6.11. Upon registration, we create a secure electronic health record containing: these Terms & Conditions

7. Acceptable Use Guidelines

7.1. Regarding the use of our site:

7.1.1. You acknowledge that advice provided through our site does not replace your GP or other healthcare providers. You should inform your regular healthcare provider about any treatments prescribed or medications supplied through our service.

7.1.2. We accept no liability for damages resulting from: (i) your provision of incomplete, untrue, or inaccurate information in questionnaires or communications; (ii) your failure to follow medical advice provided by independent clinicians or CQC-registered healthcare providers or (iii) your failure to inform your regular healthcare provider about information received through our site.

7.1.3. Our provision of products and services is contingent upon your truthful completion of all health questionnaires. You must disclose all relevant health information to the best of your knowledge.

7.1.4. Multiple account registrations are prohibited. You must not complete questionnaires or place orders on behalf of anyone else.

7.1.5. You are responsible for ensuring you understand all questions in our health assessments. If you are uncertain about any questions or advice provided, you should consult your regular healthcare provider.

7.1.6. When receiving prescribed medication, you must verify that the medicine received matches what was prescribed and is undamaged. If you have concerns, contact us immediately for advice or replacement. Do not use medication that appears damaged or different from what was prescribed.

7.1.7. Always read product packaging and instructions carefully before use. Do not use expired medications.

7.1.8. Ensure that medications obtained through our service remain solely in your possession and are not accessible to others.

7.2. Any content you contribute to our site must be accurate, lawful, and must not be defamatory, offensive, discriminatory, misleading, or infringe upon others' intellectual property rights. You must not misrepresent your identity or impersonate others.

7.3. You must not knowingly transmit harmful data to our site, including viruses, malware, or any programs designed to disrupt or damage our systems.

8. Health Information Disclaimer

8.1. The content on our site is provided for general information purposes only and is not intended as a substitute for professional medical advice tailored to your specific circumstances. Always consult a qualified healthcare professional before undertaking or refraining from any health-related action based on information from our site.

8.2. Product information is provided for educational and informational purposes only. It is not intended to provide specific medical advice and should not be relied upon for making decisions about your health or well-being. Consult with a healthcare professional before starting or changing any treatment regimen.

8.3. We do not warrant or guarantee the accuracy, completeness, or currency of content on our site.

8.4. Our site may contain links to third-party websites or resources. These links are provided solely for your convenience and do not imply our endorsement of those external sites or their content. We have no control over and accept no responsibility for the content, practices, or availability of such external sites.

9. Intellectual Property

9.1. All intellectual property rights in our site and its content are owned by or licensed to us and are protected by UK and international copyright laws. All such rights are reserved.

9.2. You may print one copy or download extracts of any page(s) from our site for personal, non-commercial use. For commercial use, explicit permission must be obtained from us or our licensors.

9.3. You must not modify any printed or digital materials obtained from our site. Images, videos, audio, and graphics must not be used separately from their accompanying text. Always acknowledge Fella Health and other content creators when referencing materials from our site.

9.4. Failure to comply with these provisions will result in immediate termination of your right to use our site, and you must return or destroy any copies of materials in your possession.

10. Liability Limitations

10.1. Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or fraud or fraudulent misrepresentation.

10.2. Separate liability limitations apply to product purchases, as detailed in our Terms of Sale.

10.3. Our site is intended for domestic and private use only. We accept no liability for business losses including, but not limited to, lost profits, revenue, business opportunity, anticipated savings, goodwill, or business interruption.

10.4. We accept no liability for data loss or any indirect, consequential, or incidental damages arising from your use of our site.

10.5. To the fullest extent permitted by law, we and our affiliated parties exclude all liability for any loss or damage, whether direct, indirect, or consequential, related to your use of our site, inability to access our site, or use of (or reliance on) content displayed on our site.

11. Security and Technical Issues

11.1. We strive to maintain a secure site but cannot guarantee it will be completely free from security vulnerabilities or technical issues.

11.2. You are responsible for configuring your devices and using appropriate security measures, including anti-virus software, to safely access our site.

11.3. Attempting to gain unauthorized access to our site, servers, or related computer systems is strictly prohibited and constitutes a criminal offence under the Computer Misuse Act 1990. Such activity will be reported to law enforcement authorities and will result in termination of your access rights.

11.4. We accept no responsibility for any damage or loss resulting from distributed denial-of-service attacks, viruses, or other technologically harmful material that may affect your devices or data due to your use of our site or downloaded content.

12. External Links to Fella Health

12.1. You may link to our homepage provided the link is fair, legal, does not damage our reputation, and does not falsely suggest any association, endorsement, or approval on our part.

12.2. You must not establish links from websites that you do not own or manage.

12.3. Our site must not be framed within another website, nor may you create links to any part of our site other than the homepage. We reserve the right to withdraw linking permission without notice.

12.4. For any use of our content beyond these provisions, please contact us at **help@fellahealth.co.uk** for permission.

13. Governing Law and Jurisdiction

These Terms & Conditions, including their subject matter and formation, are governed by English law. Both parties agree to the non-exclusive jurisdiction of the courts of England and Wales. However, if you reside in Northern Ireland, you may bring proceedings in Northern Ireland, and if you reside in Scotland, you may bring proceedings in Scotland.

14. Account Restrictions and Termination

We may restrict, suspend, or terminate your access to our site if we believe you have breached these Terms & Conditions. Such actions will not prejudice any rights we may have against you regarding your violations. We also reserve the right to remove or modify our site or any of its features at any time.

15. Additional Provisions

15.1. These Terms & Conditions, together with any documents referenced herein, constitute the entire agreement between us regarding your use of our site, superseding all prior communications or arrangements.

15.2. We may transfer our rights and obligations under these Terms & Conditions to another organisation. We will notify you in writing if this occurs and ensure that the transfer does not adversely affect your rights.

15.3. If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be severed from the remaining terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

For concerns about our site content or services, please contact us at: help@fellahealth.co.uk.

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